When does insurance cover commence?
Cover commences when proof of payment is received in the nominated Bank Account
How do I pay?
When you confirm acceptance of our quote, we will supply you with details of our bank account in UK or South Africa, for you to make payment. Or you can pay locally in cash to our Local Representative in Zimbabwe or Bank transfer to their account. You then send confirmation of your payment by email or fax.
Do I have the right to cancel my policy at any time?
You may cancel your policy within 10 days of your payment, and your money will be returned less a US $25.00 administration fee. Cancellation can be made at any time thereafter but insurers will deduct a time on risk premium. The refund will be in forex to your external account.
Will my claim be paid out in US Dollars?
Your claim will be paid out in US Dollars if your goods are classified as a "write-off" or payment is needed to procure parts or materials not available in Zimbabwe Such monies will be paid to your local account or can be paid to a nominated external Account.
When and how do I get my policy documents?
Policy documents may be picked up from offices in Harare, Bulawayo, Gweru, Masvingo and Mutare or dispatched to any address specified. Insurance certificates to licence vehicles in Zimbabwe will be issued locally to any person you request.
How do I renew my policy?
We will a contact you 30-45 days prior to the expiry dates of your insurance policies to offer you a free, no-obligation quote.
Can I spread my policy payments over several months?
Yes. In approved cases we can accept a payment program.
Do I get a no claims discount?
Yes. Each company has it's own No Claim Discount Scale, which will be indicated to you when they submit their quotation to you.
Who do I contact if I need to submit a claim?
You will need to contact our local representatives immediately to process accidents/claims/ losses.
Call our Agents : Tel 263-9-883082/4 or Fax 263-9-79234 during normal business hours GMT.
Why do you collect personal information and how is it used?
We ask you for personal information in order to establish your insurance needs and provide you with the best possible service. The information we collect is used in the normal course of business to assess your insurance needs, communicate with you, apply the underwriting and rating criteria, issue insurance documents and settle your claims. It is kept in your file
Who do I contact if I have a complaint?
If you have a problem, we want to solve it.
If you have a complaint, we’re here to listen and help.